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TCPA Compliance

Telephone Consumer Protection Act Compliance & Disclosure

1. TCPA Overview

Consumer Claim Support is committed to full compliance with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations regarding telemarketing, telephone solicitations, and automated communications. This page outlines our policies, procedures, and your rights under the TCPA.

The TCPA restricts telemarketing calls, the use of automatic telephone dialing systems, artificial or prerecorded voice messages, SMS text messages, and fax machines. It also establishes requirements for maintaining company-specific do-not-call lists and provides consumers with the right to revoke consent at any time.

Your Rights Under the TCPA

You have the right to:

  • Revoke your consent to receive automated communications at any time.
  • Request to be added to our internal Do-Not-Call list.
  • Opt-out of SMS messages by replying STOP.
  • Report any violations to the Federal Communications Commission (FCC).

Consumer Claim Support obtains express written consent from consumers before sending any automated marketing or informational communications via telephone, SMS, or email. By providing your phone number and opting in through our website, you:

  • Acknowledge that you are the subscriber or customary user of the phone number provided.
  • Consent to receive automated and non-automated calls, text messages, and emails from Consumer Claim Support and its affiliated service providers.
  • Understand that consent is not a condition of purchasing any goods or services.
  • Confirm that you are at least 18 years of age.

3. Types of Communications

Based on your interactions with our website and services, you may receive:

  • Administrative Communications: Updates regarding your accident evaluation, police report status, and resource requests.
  • Informational Communications: Educational resources, guides, and legal insights related to motor vehicle accidents and recovery.
  • Service Provider Referrals: If you request to be connected with a licensed attorney or service provider, you may receive communications from those third parties.

4. Opt-Out & Revocation of Consent

You may revoke your consent to receive communications from us at any time through any of the following methods:

  • SMS: Reply STOP to any text message you receive from us.
  • Email: Click the unsubscribe link in any marketing email or reply with "UNSUBSCRIBE" in the subject line.
  • Phone: Call our toll-free number at 1-800-000-0000 and request to be placed on our Do-Not-Call list.
  • Online: Submit a request through our Contact Us page.

5. Company Do-Not-Call Policy

Consumer Claim Support maintains an internal Do-Not-Call list in compliance with TCPA regulations. Once you request to be added to our Do-Not-Call list:

  • You will not receive any further telemarketing or promotional calls from us.
  • Your phone number will be added to our internal suppression list within 30 days.
  • Your request will be honored for a minimum of five years.

Note: Adding your number to our internal Do-Not-Call list does not prevent you from receiving administrative communications regarding active service requests, such as police report status updates.

6. SMS Messaging Compliance

All SMS messages sent by Consumer Claim Support comply with the following TCPA requirements:

  • Consent: We only send SMS messages to numbers that have provided express written consent.
  • Identification: All messages clearly identify Consumer Claim Support as the sender.
  • Opt-Out Instructions: Each message includes clear instructions on how to opt-out (reply STOP).
  • Frequency: Message frequency is limited to reasonable levels based on your interaction with our services.

7. Third-Party Service Providers

Consumer Claim Support may share your contact information with third-party service providers, including but not limited to:

  • Licensed attorneys and law firms in our referral network.
  • Medical service providers and healthcare professionals.
  • Communication platforms and SMS service providers.

Any third-party provider that receives your information is contractually obligated to comply with all applicable TCPA regulations and to honor any opt-out requests you have submitted.

8. Consent Verification

We maintain comprehensive records of all consents obtained, including:

  • Date and time of consent.
  • Source of consent (e.g., web form, phone call, written agreement).
  • Method of consent (e.g., checkbox, verbal confirmation).
  • Scope of consent (e.g., SMS, email, phone calls).

These records are retained for a minimum of four years as required by TCPA regulations.

9. Questions & Contact Information

If you have any questions regarding our TCPA compliance, our policies, or your rights under the TCPA, please contact our compliance team:

  • Email: compliance@consumerclaimsupport.com
  • Phone: 1-800-000-0000
  • Mailing Address: TCPA Compliance Dept., 1234 Resource Ave, Suite 100, City, ST 12345
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